Service · Voice agents
Your AI concierge
on the phone. 24/7.
Your guests call, the AI agent answers — in German, English and any other language you need. Smoobu-connected, transparently labelled, escalatable to a human at any time.
Hear what it sounds like.
Three real call snippets. We will adapt voice and tonality together according to your requirements.
Demo voices are AI-generated. In production setups the agent is trained on your preferred voice and tonality.
In three steps to your own agent.
From first briefing to going live usually takes two to four weeks — depending on how much knowledge we can extract from your existing documents. If you're in a hurry, we can also get it done in a few days.
You provide the knowledge
House rules, FAQs, WiFi details, local tips — as documents or in a conversation. We extract what the agent needs to know.
We train your agent
Personality, languages, escalation rules, voice. You test alongside us until the answers sound like they come from your house.
Your guests call
Your own phone number, available around the clock. You receive transcripts and notes by email — and emergencies straight to your phone.
What guests call about most often.
Eight typical situations the agent handles without you — the list extends as needed.
- Check-in & arrival"Where do I find the keys?"
- WiFi & tech"What's the WiFi name?"
- Local tips"Any good restaurants nearby?"
- Emergencies"The heating isn't working."
- Pre-booking"Are dogs allowed?"
- House rules"How does the recycling work?"
- Weather & activities"Worth hiking today?"
- MultilingualGuest speaks English, the agent does too.
You speak one language.
Your agent speaks them all.
Vacation rental hosts often welcome guests from half a continent — but few hosts speak fluent Italian, Spanish, French and English at once. Your voice agent does. It detects the language at the start of the call and runs the entire conversation in it — whether it's a door code or a restaurant recommendation.
What that means for you: no Google-Translate slip-ups, no awkward hang-ups, no lost bookings just because a guest didn't get through in their own language. Five languages by default — more on request.
- DEDeutsch
- ENEnglish
- FRFrançais
- ITItaliano
- ESEspañol
- +more on request
GDPR-aligned, in writing.
Hosts are rightly cautious here. This is how we handle your guests' data.
GDPR-aligned setup
Call data is processed solely to operate the voice agent. Clear retention periods, documented deletion duties and access kept to what's strictly necessary — that's our default.
EU AI Act: transparently labelled
Our voice agent meets the transparency obligation from Article 50 of the EU AI Act: guests are clearly informed at the start of every call that they're speaking with an AI. They can request a hand-off to a human at any time.
Encrypted processing
Calls and transcripts are transmitted and stored encrypted. Access is logged and limited to what's strictly necessary.
EU server location, where available
We pick the telephony and AI platform so that data processing stays in the EU — where the provider supports it.
Packages & pricing.
Three tiers — from a starter package for one property to a custom solution for multi-property hosts.
- Your own phone number
- Knowledge base built from your documents
- Transcript by email after every call
- Standard escalation to your mobile
- Monthly reporting
- Everything in Starter
- Multilingual agent (e.g. DE + EN + FR)
- Escalation by time of day / emergency keywords
- Connected to Smoobu availability
- Quarterly review including knowledge-base update
- Everything in Pro
- Custom escalation rules and workflows
- API integration with your PMS / CRM
- Dedicated account manager
- SLA-backed onboarding
All prices excl. VAT.
Frequently asked questions about the voice agent.
What we get asked most — answered briefly and honestly.
Keep reading
Go deeper
Voice-agent terminology, FAQ from the field, and a longer read on guest-call strategy.
- GlossaryVoice Agent — definition
How a voice agent works, what it can answer and where it hands off to a human.
Lesen - GlossaryEscalation
Emergency triggers, live handoff, mobile forwarding — how the agent knows when a human should take over.
Lesen - GlossaryGDPR & voice recordings
What GDPR requires for voice-agent calls and how we implement it.
Lesen - FAQVoice agent FAQ
Transparency, emergencies, languages, bookings, setup duration and data protection.
Lesen - BlogVoice agents for guests
What an AI phone assistant really delivers for hosts — and what it can't.
Lesen - ServiceAI Copywriting
Companion to the voice agent — guest emails, house rules, welcome booklet in your tone.
Lesen
Let your agent answer for you.
In a 15-minute call we'll work out what makes sense and what doesn't — free, no obligation.
Request a consultation